The Buffalo News in Transition

The Buffalo News

Photo by amstefano988 on Flickr

Margaret Sullivan, the Buffalo News’ editor-in-chief, announced on Monday that she would be leaving the News this summer to become the New York Times’ “public editor” – a position formerly known as “ombudsman”. I wish her well in her new position. 

It does, however, raise some questions about the News. The Buffalo News performs a valuable public service, and it’s Buffalo’s only daily newspaper.  What does a public editor do, exactly

“The role of the public editor is to represent readers and respond to their concerns, critique Times journalism and increase transparency and understanding about how the institution operates,” the media group said in a statement.

“With the vast changes in journalism in recent years, the new public editor will seek new avenues for that mission.”

Sullivan will continue to write a print column, “but she will focus on a more active online role: as the initiator, orchestrator and moderator of an ongoing conversation about The Times’s journalism,” the statement said.

That will include a blog and Web page on, along with an active social media presence.

Given that New York is a three-daily-paper town, the residents of the city get choices in terms of the type of paper, coverage, and editorial voice they want. The Times transcends that, however. It’s the closest thing we have to a national daily paper of record. The Buffalo News is shrinking. It regularly trumpets that it remains “profitable”, but in the past 10 years or so, it’s lost an entire roster of talented writers, and its online efforts are sometimes successful, sometimes bizarre, and inexplicably unintegrated with the more youthful and vibrant outlet.

To this day, Sullivan misapprehends what the Buffalo News is in this new media environment. The News is poised to erect a paywall because it believes that it is in the newspaper printing business rather than the journalism and information business. It will be charging 99 cents to obtain online something that costs 75 cents to buy in paper form; that’s 99 cents for something that’s free to distribute versus 75 cents for something that involves paper, ink, trucks, and a wide distribution network. That’s fewer eyeballs looking at the content, looking at the ads accompanying that content.

I don’t get it. The paywall, and its regressive, absurd pricing structure, further cleave the paper from the community it serves. No one wins – combat decreasing physical circulation by decreasing online circulation?  That’s the job qualification for a public editor? Chats that Sullivan has hosted at the Buffalo News’ website revealed nothing along the lines of a public editor role, merely defense for the alleged impartiality of certain columnists and coverage. 

We’re reminded that the News remains profitable; that Papa Buffett remains supportive. Profitability is maintained despite a drop in circulation, because veteran writers would rather take a buy-out than stick around. The News prints lots of things for a fee on their state-of-the-art machinery, including the New York Times.

But Sullivan’s new job – why exactly doesn’t a one-paper town have an ombudsman? Isn’t the News’ duty to its readers somewhat higher, given that there is no print competition? Or is that duty alleviated because of occasional criticism or analysis from online competition like Artvoice, Buffalo Rising, or Investigative Post

After all, most people buy the News for the coupons. The coupons. Isn’t that a damning indictment? Doesn’t that discourage the talented writers who remain at the News, who have been recently placed in new, high-profile beats, or sent out to report on goings-on in suburban town halls, muscling in on the Bees’ turf? How long did Janice Okun stick around expounding on the relative pros and cons of booth dimensions? How many more times will Bob McCarthy repeat his patent bullshit about Chris Collins being scandal-free and fulfilling all the promises? How many more times will Donn Esmonde – nominally retired – write glowing profiles of the newest and best thing said or done by the Elmwood intelligentsia? 

It will be interesting to see how the Buffalo News changes after Sullivan’s departure. Change is inevitable because I don’t think the paywall is going to fix anything. I also believe that the News is in the business of journalism, not in the business of printing a paper. It should be spending money and using resources to create a 21st century newsroom and a product that is less reliant on coupons and gimmickry, and better integrates itself into the networks of people, groups, and neighborhoods that make up WNY. 

The internet shook the newspaper business to its core.  Very few, if any, papers, have adapted well to that shift to the new media landscape. Sullivan kept the paper afloat under monopolistic market conditions. is unable to integrate with – banner ads promote each in the other.  What is your opinion of the Buffalo News? Do you buy it? Subscribe? What reporters do you appreciate and follow? I enjoy the work of Tim Graham, Matt Spina, Denise Jewell Gee, Andrew Galarneau, Aaron Besecker, and Steve Watson, to name a few. 

You go to the Newseum in Washington, and you get the very real sense that it’s a museum honoring the relics of pre-internet news gathering and dissemination.  As people shift from paper to computer to tablets, the Buffalo News has been playing catch-up, oftentimes frustratingly so. We criticize the News because it’s the only game in town. Because it’s the only game in town, it has a duty to be better; more responsive, accessible, and transparent to the community it serves. 

Email: buffalopundit[at]

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  • While I’ll sort of protest to the ‘free to distribute’ idea for the online medium,the bigger point is still valid. Bandwidth, server hardware, power, air conditioning, and IT staff are not negligible costs, they’re still, in the aggregate cheaper than running a full on printing press. 

    I’m glad you brought up the profitability thing. As a reader of the paper, I don’t give a shit how much money they make. Yes, I understand that they have to make money to operate, but I don’t care to have it tossed in my face every chance they get. I want the NEWS. I want investigative reporting. I want my local paper to piss off local politicians because they expose them when they do something dumb. I don’t want to know that they made X number of dollars over the last few years for Uncle Warren. 

    I find it interesting that Mrs. Sullivan is taking an ombudsman role, when she’s actively avoided performing such tasks here. She didn’t utter a single word in the paper about a TBN sports reporter, Rodney McKissic, being suspended for plagarism, then reassigned. That’s something she should have addressed, and strongly. 

    When we no longer trust our newspaper, we might as well only buy it for the coupons. 

  • You state that “I also believe that the News is in the business of journalism, not in the business of printing a paper.” – I disagree-  the News SHOULD be in the journalism business, but sadly I don’t think they are

  • It’s not a one newspaper town. You are the 0ther newspaper. Stop throwing stones and get to work.

  • I have close friends who manage/edit the Christian Science Monitor in Boston. They ducked behind a paywall in 2009 and now have 42 million page views a month – 8-10 million are unique views. And, they’re profitable.

    Of course, there are key differences between BN and CSM: while their journalists still filed daily, CSM killed it’s daily print version and went to a weekly magazine aggregating top Web stories. They were able to rely upon other church revenues to support their risky paywall experiment and they have church members around the world who undoubtedly signed up. Finally, CSM also puts out very high-quality journalism.

    Interesting article:

    I must admit, I might just stop reading the Buffalo News altogether. When Wall Street Journal and Newsday erected their paywalls I just stopped reading their news. Nowadays, I only find myself regretting no access to those two solid newspapers a few times a year. On those days, I just go buy the paper.

    Let’s see if the new editor at BN sticks with the paywall plan.

  • One slight correction (addition):

    The NY Times is also “shrinking”, by any relevant measure (which doesn’t include coupons).

    Circulation is down; earnings are down; layoffs and/or buyouts abound. The “Paper of Record” is starting to resemble Miss Havisham. “Pinch” Sulzberger’s reputation is swirling the drain (and not just because of the rumoured affair with Caroline “Like, you know” Kennedy).

    One supposes the addition of an ombudsperson is, in part, an effort to make the Gray Lady relevant to this millenium. We’ll see if it works. Perhaps the “Snooze” will just go on insulting its readership ad infinitum.

  • As a former Bee employee, I want to thank you for the sentence acknowledging that group of papers does cover hard news in their communities. We’ve worked very hard to be the source for information about Clarence, Cheektowaga, OP, etc. Frequently, the only media presence at, say, a Cheektowaga-Sloan school board meeting or a Village of Williamsville meeting is the Bee reporter.  I think more media coverage of local governments is a good thing, and when I worked there, I was always happy to see a Buffalo News or YNN reporter there, but the Bee is the only one that’s there at every single meeting of those boards. The reporters and editors of those papers routinely work 12+ hour days to provide that kind of coverage. The paper has won multiple New York Press Association awards for coverage of high school sports, local government, and major events like the crash of Flight 3407 and the murder of Dr. Slepian. It always hurts when people poke fun at the Bee papers as a shopper-type paper or irrelevant despite all this.

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